The old customer experience model focuses on the needs of the business without paying attention to the customers’ needs. This model is outdated and is not sustainable in today’s environment. The new customer experience model, on the other hand, focuses on finding out what customers need and then provide it to them. This new model is more sustainable than the old one because it focuses on providing value for both parties - customers and businesses.
The old model is the traditional customer service model, where a company provides a product or service to its customers and then relies on customer feedback to improve the quality of their services. The new model focuses on creating an excellent customer experience from the beginning by focusing on how to best understand what customers want. The old model has been around for many years, but it has not been able to keep up with today’s standards of good customer service. This is because there are too many channels through which customers can now interact with companies and they are all competing for the same attention.