UX research is the process of collecting usage data and user feedback for a product or service. It helps in identifying areas for improvement, identifying problems and determining what needs to be done to fix them. UX researchers are important in the design and development process of any product. They are responsible for gathering user feedback about the product or service that they are working on. They must understand their users’ behavior, preferences and motivations before they can start designing anything useful from their data. UX researchers have to collect information from multiple sources such as users, customers and other stakeholders to gain a complete picture of what works well with their customers' needs.