The Support Escalation Process is a process that is used by companies to help their customers. It is a process that allows companies to handle customer support in a more efficient and effective way. The Support Escalation Process has three main steps: Contact, Help, and Resolution. The first step of the process is to contact the customer service team for assistance. The second step of the process involves the customer service team providing the customer with help for their problem. The third step of the process involves resolving any issues that may have arisen during previous steps in order to provide satisfaction for both parties involved.