The Support Escalation Process is a process that helps the customer service team to provide the right support to different types of customers. It’s a structured process that starts with the first level of support, escalates as necessary and ends with resolution. The Support Escalation Process is one of the most important processes in customer service, as it helps companies to provide the right support to different types of customers. It’s a structured process that starts with the first level of support, escalates as necessary and ends with resolution. The Support Escalation Process is a structured process that starts with the first level of support, escalates as necessary and ends with resolution.