Supply chain management is the process of managing, delivering and using goods and services. It is a systematic approach to ensure that all resources are used in the most efficient way to meet customer needs. The process starts with the identification of customer requirements and ends with the delivery of finished goods or services. Supply chain management deals with managing supply, demand and inventory levels. It also includes forecasting demand, order management and transportation planning. Businesses have been using SCM for decades to keep track of their inventory and ensure they have enough supplies on hand to meet customer demand. The recent advancements in technology have made it possible for businesses to use SCM optimization software that helps them make better decisions about their supply chain operations by taking into account factors like customer feedback, market trends and competitive analysis.