Change management is an important part of organizational development. It is a process where change is introduced and managed in an organization. Change management processes are different from the traditional change management processes. Traditional processes involve a "change" or "improvement" process, where the change is made to the current system or procedure, and then there is a period of time for reflection on the results of this new system or procedure before it can be put into use. A classic example of this type of process would be changing from paper to digital documents, but it could also refer to other changes such as switching from one company's product to another, changing jobs or even starting your own business. The DMAIC (Data Management, Analysis and Information Control) Process is an example of how an organizational change management process looks like. In this process, data are collected from all divisions or functional areas at the organization level. This data is then analyzed to find out where there are opportunities for improvement in the organization by identifying what needs to be changed to achieve desired results (e.g., improve customer service).