A Problem Escalation Matrix is a tool that helps identify and prioritize the most critical issues in an organization. The Problem Escalation Matrix helps identify which problems are the most critical and which ones should be dealt with first. It also helps organizations understand what type of problem they are dealing with, how big the problem is, who else is affected by the issue, and what are the root causes of it. Problem Escalation Matrix is a tool that can help organizations prioritize their workloads by identifying which problems need to be addressed before others. It also helps them understand what type of problems they are dealing with, how big the problem is, who else is affected by it, and what are the root causes of it.