A key performance indicator is a measure of the success of a project or company. They are used to help the company track their progress and evaluate their performance. There are many different types of KPIs that companies can use to measure their success, such as customer satisfaction, employee engagement, and financial metrics.
Some KPIs are more important than others for measuring the success of a project. These KPIs depend on the type and size of the company or project. For example, customer satisfaction is an important KPI for small businesses with low margins where customer retention is key to survival while it might not be as important for larger corporations with higher margins who can afford to lose customers if they don't like what they are getting.
Some KPIs are more important than others for measuring the success of a project. These KPIs depend on the type and size of the company or project. For example, customer satisfaction is an important KPI for small businesses with low margins where customer retention is key to survival while it might not be as important for larger corporations with higher margins who can afford to lose customers if they don't like what they are getting.