This is a process that helps teams to identify the point at which they need to escalate a request. It is also used to define the steps of escalation and what information needs to be provided. The Escalation Support Process is a formal process that helps teams to identify the point at which they need to escalate a request. It is also used to define the steps of escalation and what information needs to be provided. The purpose of this process is for teams in an organization or department that are experiencing an issue, such as with their service, product, or support team, where they want their issue escalated but don’t know how.