Escalation Processes and Example Escalation Policy in Support Department

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The escalation process is a tool for handling the escalations that occur in support departments. It is a pre-defined procedure that will be followed in the event of an escalated issue. The following policy is an example of how a support department might escalate issues and follow the escalation process. The escalation process begins with the issue being escalated by the customer or agent. The issue is then passed on to other members of management and/or team members for their review and approval before it can be escalated to another level. If no one approves, then it can be escalated again to upper management or another department within the company. If still no one approves, then it can be escalated further until someone does approve it or until it reaches its end point (e.g., executive).
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