Escalation Matrix Template is a tool that helps to manage the escalation of a given issue. It also helps to define the person responsible for the issue and triggers. An Escalation Matrix Template is a tool that helps to manage the escalation of a given issue. It also helps to define the person responsible for the issue and triggers. It can be used in many different ways, such as for incident management, process improvement, and more. The template is divided into two sections: Person Responsible and Triggers. The Person Responsible section includes information about who will be involved in managing this issue, while Triggers includes what will happen when certain events occur in relation to this particular problem.