Customer Journey Plan 5 stages

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  • Business model


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The customer journey plan is a strategy that helps businesses better understand their customers’ experience and make the necessary adjustments to ensure they are happy with the experience. The 5 stages of the customer journey plan are:

  1. Problem Identification: This stage is where you identify what the problem is.
  2. Solution Identification: This stage is where you identify potential solutions to fix your identified problem.
  3. Solution Implementation: This stage involves implementing your solution.
  4. Customer Feedback: At this stage, you will be collecting feedback from customers about your solution and its effects on them.
  5. Evaluation of Results: In this stage, you evaluate whether or not your solution was successful and decide what changes need to be made if it wasn’t successful.
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