The Case Escalation Matrix is a tool that helps companies to decide what to do when they experience an issue. It is a visual representation of the different steps in the process and provides a clear view of how each step could be handled. The Case Escalation Matrix is an easy-to-use tool that can help companies to make sure that their processes are running smoothly. It is also helpful for managers who have to make decisions on what actions should be taken after an issue arises.