The 4 step process in crisis management is a process that is used to identify and escalate the severity of a crisis. The first step in the 4 step process is to identify what type of crisis has occurred and what the specific issue is. The second step is to determine the urgency of the situation, which includes determining whether or not there are any potential threats to life or property. The third step involves gathering information about the incident, which includes collecting data and conducting research. The fourth and final step of this process involves taking action, which could include contacting law enforcement or executing an evacuation plan.