Escalation Matrix Models are a type of management model that helps to identify and mitigate escalation risks. Escalation Matrix Models are a type of management model that helps to identify and mitigate escalation risks. The models help in identifying the steps and procedures for resolution of the problem.
These models also help to create an awareness among managers about the risks involved in any escalation situation. The model is often used in negotiations and mediation, where it can be used to help parties explore their interests, needs, and goals. Escalation Matrix Models use different levels of intensity (e.g., low-level, medium-level) to represent the different types of escalation that may occur in a conflict. Escalation Matrix Models is a technique used by psychologists to understand how people react in certain situations. These models are also used in customer service to identify what the best response would be for a customer.